Case Studies

Tech & Customer Support – LoraWan/LTE IoT for Digital Mobile Assets

Client description: 

A blockchain-based IoT platform leader that empowers drivers to own, monetize, and use their car data with applications in insurance, AI-driven mechanics, and smart city solutions. ​

Practice area:

Customer and Technical Support

Geographic scope:

Industries involved:

Services applied:

Voice of Customer (VoC) feedback integration, Helium/5G/LTE – specific troubleshooting + blockchain transaction validation, 24/7 Multilingual helpdesk with real-time KPI dashboards

Business challenge:

Scaling top-notch Tier 1 and 2 technical and customer support in the DePIN space

Methodologies:

Solution:

Connected 100,000 vehicles with mobile digital assets, Best-in-Class merchant position ranking in the Top 5%, 40% reduction in ticket backlog; weekly blockchain refund audits, Handling over 12,500 social media interactions at 4.85 CSAT, Managing thousands of outbound Tier 1 and 2 Tech Support Calls globally for onboarding resulting higher activation rates

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