GSP Services is a nearshore operational support agency that provides integrated BPO and KPO services for fast-evolving companies in the US and around the world.
We build long-lasting partnerships as our projects are custom-designed to each client’s business objectives. This means we spend time getting to know you to create a truly unique proposition that has continuous improvement at its heart.
Spun-out of the customer support function of one of the world’s leading global B2B/Industrial go-to-market strategy consulting firms, we break the mold in operational support for fast-moving companies by bringing a consultative, market-driven, customer-centric, and entrepreneurial approach to support operations.
We move as fast and sometimes faster than our clients. We were first movers in Cloud based IoT applications for industrial markets, Blockchain applications services, Digital Assets as a service, data mining hardware and customer support for the Helium Blockchain and Ethereum crypto currency and LoRaWAN data networks. We are your bridge from Web 2.0 to Web 3.0.
We have operational locations in Atlanta, Georgia; Managua, Nicaragua; Bogota, Colombia; Medellin, Colombia; Curitiba, Brazil; and Lima, Peru. Most of our dedicated staff is based in our Nicaragua office, providing customer and technical support, market research and data collection, developer services, CRM and customer targeting, and other outsourcing campaigns to the US and global clients.
We have a talented team of 70+ skilled professionals to assist you with your business requirements. Our team can scale up services in accordance with changing requirements by using latest technologies and processes.
Mark Towery
Founder & CEO
Mark has over 38 years of international business operational experience including 28 years consulting on strategy, market analysis, and mergers and acquisitions; and 10 years assisting nearshore BPO company development.
For the past 25 years he has been a successful market research and strategy consultant, working in most industrial and B2B industries across most major markets around the world, specializing in go-to-market strategy. He has also negotiated a number of cross-border mergers and acquisitions and licensing arrangements.
In 2016 he established GSP Services in Central and Latin America as a captive contact center. GSPS has now evolved into the go-to-operations partner for fast-moving technology companies.
George Torres
Nearshore Operations Director
George is a seasoned professional with vast experience in the BPO sector leading business support operations such as accounting, payment processing, IT services, human resources, regulatory compliance, and quality assurance to work on global, prominent campaigns with Fortune 500 clients.
His visionary perspective has earned him opportunities to work from small startups to global businesses. He has contributed to numerous market research and voice of the customer studies worldwide and has supported the operational development of a fast-growing IoT company.
He is constantly exceeding client’s expectations. As Nearshore Operations Director, he ensures that all angles of his division operate smoothly, maintaining within budgets.