Crypto Currency Cool Spot Data Mining Helium LoRaWAN IOT Network Operational and Customer Support

Case Studies

Crypto Currency Cool Spot Data Mining Helium LoRaWAN IOT Network Operational and Customer Support

A Web 3.0 Helium Internet of Things (IoT) fast-growing technology company needed instant operational and customer support. GSPS provided a consultative and flexible approach to develop and execute on an operational platform from ground zero.

Client description:

An emerging Internet Technology company that builds and manages a global peer to peer wireless IoT sensors network by using Helium hotspots for coverage and LoRaWAN protocol for connectivity. Provides individuals direct access to low-investment passive cryptocurrency earnings for deploying blockchain and wireless technology in their homes and businesses.

Practice area:

Customer and Technical Support

Geographic scope:

U.S., Canada, U.K. and Europe

Industries involved:

Information Technology
Bitcoin & Cryptocurrency
Logistics
Manufacturing
Services
Telecommunications
Industrial IoT

Services applied:

Customer Care, Reverse Logistics, Tech Support, Email Support, Back Office Support, Data Entry & Process, Customer analytics

Business challenge:

Entity is looking to properly distribute and service its devices to customers in supported regions in order to create the largest IoT network, cultivating a community of advanced operators and users, for this, processes and procedures need to be defined and established.

Methodologies:

Put in place an operational process that takes care of order processing, customer communication and service, after sale support, data management, quality control, training, identify and report key performance metrics, operate the process and tune to the real characteristics and metrics observed.

Solution:

Established operational processes and procedures with different departments such as Order Processing, Tech Support, Outbound Calling, QA, Workforce and Email & SMS Communications. Helped client grow from 3,000 customers to 21,000 customers in a 12-months period.

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