Case Studies

Digital Assets as a Service Data Collection Project

A blockchain and digital asset technology company wants to improve efficiency and effectiveness of the onboarding process for major FinTech clients.

Client description: 

A real-time crypto currency aggregator/custodian with a gross settlement system, currency exchange and remittance network offering an open-source Digital Assets as a Service developer platform that enables developers and entrepreneurs to build real-world cryptocurrency payment solutions.

Practice area:

Insights

Geographic scope:

North America

Industries involved:

  • FinTech
  • cryptocurrency
  • digital assets as a service
  • IoT
  • software development
  • blockchain technology
  • Web 3.0

Services applied:

Operational support, onboarding support, Voice of the Customer feedback, omnichannel campaigns, appointment setting, lead generation, real time reporting with dashboards and analytics

Business challenge:

Company is looking to identify and reach decision makers in the digital assets technology developing world, and required GSPS ability to identify them, access them, understand and speak their language, and translate their knowledge into onboarding best practices. Value drivers included ability to handle multiple or quickly add currencies/assets; transaction fees, cyber security, internal access and security, data privacy, length of onboarding process, time-to-implementation, and training.

Methodologies:

Solution:

Successfully discovered unmet needs and pain points of the onboarding process by benchmarking to competitors and getting customer feedback from clients. Provided support and go-to-market strategy for the onboarding process directed all constituencies (C-Suite/Investors/Operations/IT).

Other Cases Studies

Insights
Customer Support – Multi-client call answering service
RevOps
Strategic Account Pre-qualification Complex Customer Targets
Insights
Market Research Capacity Expansion – CATI/CAWI