Helium IoT Network Hypergrowth Support – Web 3.0

Case Studies

Client description:

A fast-growing Web 3.0 startup building a global Helium-LoRaWAN IoT network for passive crypto earnings via decentralized hotspots

Practice area:

Customer and Technical Support

Geographic scope:

Industries involved:

Services applied:

Token-gated customer support + smart contract troubleshooting, On-chain analytics for Proof-of-Coverage disputes

Business challenge:

Scaling operations from 3k to 21k users in 12 months across a decentralized Web 3.0 ecosystem

Methodologies:

Solution:

600% user growth with 85+ NPS; Helium Network’s top BPO partner

Insights

RevOps

Insights