A leading IoT and blockchain distributor specializing in Helium hotspots, LoRaWAN devices, and 5G supply chains, supporting a global Web 3.0 eCommerce platform
Practice area:
Customer and Technical Support
Geographic scope:
Industries involved:
Services applied:
Voice of Customer (VoC) feedback integration, LoRaWAN-specific troubleshooting + blockchain transaction validation,Multilingual helpdesk with real-time KPI dashboards
Business challenge:
Scaling high-quality customer care + analytics for a global Web 3.0 eCommerce platform
Methodologies:
Solution:
24-hour SLA for Hotspot activation tickets,40% reduction in ticket backlog; weekly blockchain refund audits
Other Cases Studies
Insights
Customer Support – Multi-client call answering service
